Payments, Shipping & Returns
**Please note as of May 2021 if you choose this form of payment you waive your right to refund - no exceptions. Please contact me to discuss other options.
Private payment plans are no longer available, sorry for any inconvenience.
Processing Time - As pre-made units will be shipped within 1-2 business days. Blank Units currently have a 2-6 week processing time as they are made to order. Please email me at anytime for updates, however your patience is greatly appreciated.
Shipping - COVID-19 Update. Shipping times can vary depending on where you are in the world. Orders within Australia are always sent express, and should arrive within 3 days. International orders should arrive within 5-7 days. If your package hasn't arrived within these times, please feel free to contact me, however your patience with postage is always appreciated!
All items come with a tracking number and can be tracked using the Australia Post website.
Please be aware that border security and customs can cause delays on your order. Unfortunately this is completely out of my hands!
Customs & Import Taxes - You shouldn't incur any additional taxes on your Lizzi's Lox items, however the buyer will be responsible for covering any extra costs.
Returns & Cancellations - I do not accept returns or exchanges on all wigs and hair toppers due to hygiene reasons. I also do not accept returns for custom orders. Please make sure you have looked at all the item specifics before purchasing.
I accept returns & exchanges for ponytail extensions and hair extensions provided the warranty seal is intact. Please email me within a week of receiving your order.
Cancellations are fine provided you make them within 24 hours as processing begins immediately after the order is made.